This privacy policy explains how Brian Franklin collects, uses and protects any personal information you provide when using this website or contacting us directly.
Brian Franklin is committed to ensuring that your privacy is protected. Any personal information you provide will only be used in accordance with this privacy policy and applicable data protection legislation.
Information We Collect
We may collect personal information when you contact us through the website, by email, by telephone, or in person. This may include:
- Your name
- Your email address
- Your telephone number
- Your property address or project location, where relevant
- Details about your enquiry or building project
- Any other information you choose to provide
We may also collect limited technical information about how visitors use the website, such as pages visited, general traffic data, browser type and device information. This is used to help us understand how the website is performing and to improve the visitor experience.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry
- Discuss your project or property
- Arrange visits, consultations or work
- Provide quotations or estimates
- Carry out agreed services
- Keep appropriate business and project records
- Improve our website and services
We do not sell, rent or trade your personal information to third parties.
Legal Basis for Using Your Information
We use your personal information where it is necessary to respond to your enquiry, provide our services, prepare quotations, manage our business relationship with you, or comply with legal and accounting obligations.
In some cases, we may rely on legitimate interests, for example where we need to keep records of correspondence, manage client relationships, or improve the operation of our website.
How Long We Keep Your Information
We only keep personal information for as long as necessary for the purpose it was collected. Enquiry details may be kept for a reasonable period in case you contact us again or ask us to proceed with work.
Where we carry out work for you, we may retain relevant project, financial and correspondence records for longer periods to meet legal, accounting, insurance or business requirements.
Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services or operate our business. This may include:
- Professional advisers
- Subcontractors or specialist trades, where required for your project
- Accountants or bookkeepers
- Website hosting and IT service providers
- Legal, regulatory or insurance bodies, where required
Any third parties we work with are expected to handle your information securely and only use it for the purpose for which it was provided.
Website Analytics and Cookies
Our website may use cookies or analytics tools to collect anonymous information about website traffic and visitor behaviour. This helps us understand how the website is used and how it can be improved.
Cookies do not give us access to your computer or personally identify you unless you choose to provide personal information through a form or direct contact.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used.
Instagram Feed
Our website may display a feed from our Instagram account. If you interact with this feed or click through to Instagram, your use of Instagram will be governed by Instagram/Meta’s own privacy policies and terms. We are not responsible for how third-party platforms collect or use your information.
Security
We are committed to keeping your information secure. We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Under data protection law, you have rights in relation to your personal information. These may include the right to:
- Request access to the personal information we hold about you
- Ask for inaccurate information to be corrected
- Ask for your information to be deleted, where appropriate
- Object to or restrict certain types of processing
- Withdraw consent, where consent is the basis for processing
- Lodge a complaint with the Information Commissioner’s Office
To exercise any of these rights, please contact us using the details below.
Links to Other Websites
Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of any external website. You should review the privacy policy of any website you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, so please check back periodically to ensure you are happy with any updates.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us via the details provided on our Contact Us page.
Last updated: 3rd July 2026